CRM/ERP

General Details

CRM/ERP

Elevation Direct delivers Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) solutions to its customers.  Our Enterprise Resource Planning (ERP) systems track your business resources—cash, raw materials, production capacity—and the status of business commitments: orders, purchase orders, and payroll. We deploy most ERP systems on-premises or in the cloud, to improve and automate the core parts of your business. These business-management solutions are typically a suite of integrated applications—that you can use to collect, store, manage and interpret data from many business activities, including:

  • Product Planning, Purchase
  • Manufacturing or Service Delivery
  • Marketing and Sales
  • Inventory Management
  • Shipping and Payment

Our Customer Relationship Management (CRM) solutions provide practices, strategies and technologies that you can use to manage and analyze customer interactions and data throughout the customer lifecycle, to improve your business relationships with customers, assist in customer retention and drive sales growth. Elevation Direct CRM systems compile information on customers across different channels including your website, telephone, live chat, direct mail, marketing materials and social media. CRM systems give customer-facing staff detailed information on customers’ personal information, purchase history, buying preferences and concerns. Common features of CRM software include:

  • Marketing automation
  • Sales force automation
  • Contact center automation
  • Geolocation technology, or location-based services
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